Whiteleys, Queensway, City of Westminster

The £1bn redevelopment will transform Queensway and Bayswater through a mixed-use regeneration of the iconic Whiteleys building.

Behind a retained façade the building will revitalise Queensway, providing modern retail units and a courtyard, hotel, creche, cinema and residential apartments. Concilio has been working with Meyer Bergman for over four years, providing community and political engagement support for the initial planning application and two subsequent Section 73 applications.

Given the significance of the building to the neighbourhood there has been enormous public and political interest in the proposals. Hundreds of local residents have engaged via pubic exhibitions and bespoke briefing meetings to those immediately neighbouring the site. Monthly meetings have also been held with the local residents associations and Ward Councillors are regularly briefed on the proposals.

Concilio is seen by all parties as a trusted intermediary. Whilst stakeholders recognise our role is to represent our client, our courtesy, professionalism and willingness to work to get the best outcome ensures that we are respected by all. We are regularly contacted by Ward Councillors from Lancaster Gate and Bayswater as well as residents’ associations.

Our client therefore trusts us to be the face of the project with the local community. This has led to Concilio being appointed to Chair the Community Liaison Group, which started in November 2018 and will meet monthly during the four-year development programme. Our responsibilities include maintaining the development website, issuing monthly newsletters and chairing/minuting meetings.